Privacy Policy

Mr. Leonardt is an Oklahoma-based co-host matching service connecting property owners with STR/MTR co-hosts through a structured intake and fit-first introduction process. We also offer Guest Concierge services configured under a client’s brand for guest-facing support, based on client-provided information.

1. Information We Collect

We may collect the following categories of information:

A) Personal Information

Name

Email address

Phone number

Physical/mailing address (if provided)

Payment information (when you make a purchase or pay for services)

B) Messaging and Consent Information (SMS/Email)

SMS consent status (opt-in/opt-out)

Opt-in method/source (e.g., web form checkbox, intake, checkout, keyword, or other explicit consent method)

Opt-in timestamps and consent records (as required)

Message interaction data (e.g., STOP/HELP requests), delivery confirmations, and program logs necessary to operate communications

C) Non-Personal / Technical Information

 IP address

Browser type and settings

Device identifiers and device information

Operating system

Approximate location derived from IP (city/state level)

Website usage patterns, page interactions, and analytics data

D) Cookies and Similar Technologies

Cookies, pixels, tags, and similar tracking tools used to support site functionality and measure performance (see Section 6)

E) Customer Communications and Service Records

Records of inquiries and service requests

Appointment details and preferences (if applicable)

Service history and feedback

Notes and communications exchanged with you for customer support and fulfillment

2. How We Use Your Information

We use information we collect to:

Provide, operate, and improve our services

Respond to inquiries and provide customer support

Process transactions, payments, and invoicing

Send service-related communications (e.g., confirmations, next steps, reminders, updates)

Send promotional communications only when you have provided specific consent (email unsubscribe and SMS STOP options apply)

Maintain accurate records of your communication preferences and consent

Enhance website functionality, performance, and user experience

Monitor, prevent, and detect security incidents, fraud, and abuse

Comply with legal obligations and enforce our agreements

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS program, you agree to receive text messages related to our services. Messages may include: intake confirmations, next-step instructions, document/form delivery links you request by SMS, scheduling confirmations/reminders (if applicable), customer support, and important account or service updates.

Opt-In & Consent:

How You Opt In: You may opt in by submitting a form on our website, checking an SMS consent box during intake or checkout, requesting information by text, or otherwise explicitly providing consent to receive SMS messages from us.

Consent Not Required to Purchase: Your consent to receive SMS messages is not a condition of purchase.

Recordkeeping: We maintain timestamped records of all opt-in actions and consent where required.

Legal Compliance: We comply with the Telephone Consumer Protection Act (TCPA)and applicable messaging laws and guidelines.

Message Frequency & Content:

Message frequency varies based on your interactions with our business

Messages will be directly related to the services you have requested

We do not send promotional SMS messages without separate, specific consent

Opt-Out Instructions

You can opt out at any time by replying “STOP.”

You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.

Opt-out requests are processed promptly.

Help & Support:

Reply "HELP" for assistance or contact us at [email protected]

Customer support is available during regular business hours

Carrier Information:

Standard message and data rates may apply

Carriers are not liable for delayed or undelivered messages

Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

Mobile Information Sharing (Strict Limitation)

• No mobile information (including phone numbers and SMS opt-in consent) will be shared with third parties or affiliates for marketing or promotional purposes

• We may share information with subcontractors and service providers only as necessary to support operations and deliver messages you have consented to receive (e.g., messaging providers/aggregators).

• Text messaging originator opt-in data and consent will not be shared with third parties except as necessary to deliver the messaging service.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

A) Service Providers

We may share information with third-party vendors who assist in our operations, such as:

Payment processing providers

Scheduling or CRM/communications platforms

SMS aggregators and messaging providers solely for the purpose of delivering messages you have consented to receive

Website hosting, analytics, and security services

All service providers are required by contract to maintain confidentiality and implement appropriate security safeguards.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

B) Legal Compliance

We may disclose information if required to:

Comply with applicable laws, regulations, or legal processes

Respond to valid law enforcement requests, subpoenas, or court orders

Protect the rights, property, or safety of Mr. Leonardt, our users, or others

C) Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, or sale of all or part of our assets, your information may be transferred as part of that transaction. In such cases, we will continue to protect your information under this Privacy Policy (unless and until it is updated as described in Section 9).

5. Data Security & Retention Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information, including:

Encryption of sensitive data in transit and, where appropriate, at rest

Access controls and authentication mechanisms

Security updates and assessments

Confidentiality practices and training

Incident response procedures as required by law

No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

Data Retention
We retain personal information only as long as necessary to provide services, maintain records required by law, resolve disputes, enforce agreements, and support legitimate business purposes. When information is no longer needed, we delete, de-identify, or securely dispose of it in accordance with our retention practices.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Analyze site traffic and user behavior

Remember preferences and settings

Improve website functionality and user experience

Measure performance and effectiveness

Support basic security and fraud-prevention functions

You can manage cookies through browser settings and, where available, a cookie banner. Disabling cookies may limit certain website features.

7. Your Rights & Choices

Depending on your location and applicable laws, you may have the right to:

Request access to personal information we hold about you

Request correction or deletion (subject to legal/recordkeeping requirements)

Withdraw consent for future communications

Opt out of marketing emails via the unsubscribe link

Opt out of SMS messages at any time by replying STOP

To exercise rights, contact us at [email protected]. We may verify identity before fulfilling certain requests.

8. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices. This policy applies only to information collected by Mr. Leonardt.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will be posted on our website with updated dates. For significant changes, we may notify you by email and/or through a notice on our website.

10. Children’s Privacy

Our services are not directed to children under 13 (or under 16 where applicable). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take steps to delete it.

11. Contact

For privacy questions or requests, contact:

Email: [email protected]